Shipping policy
How long after ordering will my order be shipped?
We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours, depending on which time of day the orders are placed.
Which carrier do you use?
We ship all items via USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take for it to arrive?
We ship all orders from our US factory. Some international packages may be delayed due to routing or customs delays.
- USA: Within 2–5 business days
- Canada: Within 4–10 business days
- Western Europe: Within 5–15 business days
- Australia/NZ: Within 5–15 business days
- Rest of the World: Within 5–20 business days
I didn't receive my order
Please email us at gemmacraftjewelry@gmail.com quoting your order number from the confirmation email or SMS message. We'll help track down your order.
What about customs fees and taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country's tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.