Privacy policy

1. Introduction

Welcome to Gemmacraft FZE (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase our products.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, email address, phone number, shipping and billing addresses.
  
  
  

• Payment Information: When making a purchase, payment details are securely processed by third-party payment gateways (we do not store your financial data).
  
  
  

• Device & Usage Data: IP address, browser type, and how you interact with our website.
  
  
  

• Cookies & Tracking Technologies: We use cookies to enhance your browsing experience and analyse website traffic.
  
  
  

• 3. How We Use Your Information

• We use your personal information for the following purposes:
  Order Processing – To fulfill and deliver your orders.
  Customer Support – To respond to inquiries and resolve issues.
  Marketing & Promotions – To send special offers (only if you opt-in).
  Security & Fraud Prevention – To protect against unauthorized transactions.
  Legal Compliance – To comply with UAE and international data protection laws.

• 4. Sharing Your Information

• We do not sell or rent your personal data. However, we may share it with:

• Service Providers (e.g., Amazon, payment processors, delivery partners).
  
  
  

• Legal Authorities if required by UAE law or international regulations.
  
  
  

5. Data Security & Protection

We implement strict security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we encourage you to protect your account credentials.

6. Your Rights (UAE & Global Compliance)

Depending on your location, you may have the right to:
Access your data and request a copy.
Correct any inaccurate information.
Delete your data (where applicable).
Withdraw Consent for marketing communications.
Lodge a Complaint with UAE authorities if your rights are violated.

7. Cookies & Tracking Technologies

We use cookies to personalize your experience and analyze website traffic. You can manage cookie settings in your browser.

8. Third-Party Links

Our website may contain links to Amazon or other third-party platforms. We are not responsible for their privacy practices.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: gemmacraftjewelry@gmail.com
📍 Address: SRTIP Block B-B22-084