Refund and exchange policy

We accept returns within 30 days of the delivery date, provided the following conditions are met:
The item must be unused, unworn, and in its original packaging.
All tags and authenticity certificates (if applicable) must be intact.
The return request must be initiated through Amazon, as all orders are Fulfilled by Amazon (FBA).

How to Request a Return:

• Go to your Amazon account > Orders > Select the item > Click Return or Replace Item.
  
  
  

• Follow Amazon’s return process and send the item back.
  
  
  

•  Refund Process:

• Once the return is received and inspected, a full refund will be issued to your original payment method.
  
  
  

• Refund processing times depend on Amazon’s policies.
  
  
  

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• 2. Exchange Policy

• If you received a damaged, defective, or incorrect item, you may request a replacement through Amazon within 30 days.
  
  
  

• Amazon will handle the exchange process at no extra cost.
  
  
  

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• 3. Non-Refundable Items

• We do not accept returns for:
  ❌ Custom or personalized jewellery.
  ❌ Items that show signs of wear, damage, or misuse.
  ❌ Gift cards or promotional items.

• 4. Late or Missing Refunds

• If your refund has not been processed after the estimated time:

• Check your Amazon account for refund updates.
  
  
  

• Contact your bank or payment provider, as processing times may vary.
  
  
  

• If the issue persists, contact Amazon Customer Support.
  
  
  

5. Contact Us

For any questions about our refund and exchange policy, feel free to reach out to us:

📧 Email: gemmacraftjewelry@gmail.com
📍 Address: SRTIP Block-B-B22-084

Since all transactions are handled by Amazon, their return policies will apply. Please refer to Amazon’s Return Policy for more details.